How Bulk LCD Screen Buyers Can Reduce After-Sales Disputes

After-sales disputes are one of the biggest risks in bulk LCD screen transactions. Most disputes are not caused by quality issues alone, but by unclear expectations and poor communication before shipment.
Here’s how professional buyers effectively reduce after-sales problems.

Before placing an order, make sure all key details are clearly confirmed in writing:

• Exact panel model number

• Size, resolution, and interface

• Grade (A / Original / New)

• With or without T-CON board

Written confirmation protects both buyer and supplier.

Terms like “good quality” are too vague.
Instead, define standards such as:

• Acceptable defect rate

• Dead pixel tolerance

• Packaging condition upon arrival

Clear standards reduce misunderstandings and emotional disputes.

A small trial order allows buyers to:

• Test actual product quality

• Evaluate packaging strength

• Assess supplier consistency

This step alone can prevent most large-scale disputes.

Professional suppliers usually:

• Inspect panels before packing

• Take photos or videos before shipping

• Confirm serial numbers or model labels

Pre-shipment inspection creates transparency and trust.

Before payment, clarify:

• DOA handling process

• Time limit for claims

• Required evidence (photos, videos)

When rules are clear, disputes become solutions—not arguments.

Many after-sales issues are caused by transit damage, not product defects.
Strong packaging and suitable shipping methods significantly reduce complaints.

Good after-sales outcomes start before the order is placed—not after problems arise.